At MC Capers we aim to deliver working redemption codes for Minecraft capes. Please read this policy to understand when refunds are available.
⚠ No refund when the code is valid
If the redemption code you received works correctly and has no technical issues, we do not offer refunds. Once you have received a valid, working code, the sale is final. This includes cases where you change your mind, no longer want the cape, or have already redeemed the code successfully.
1. When Refunds May Be Considered
We may consider a refund or replacement only in the following situations:
- Invalid or defective code: The redemption code we provided does not work, has already been used by someone else (through no fault of yours), or is otherwise defective or incorrect.
- Post-redemption revocation: The cape was removed from your account because the publisher revoked the code itself (verified as a publisher-side revocation of the code, not caused by violations on your Minecraft account). We replace the code or refund the order.
- Non-delivery: You did not receive the code at all within the stated delivery timeframe, and the issue is not due to your email filters or incorrect contact details.
- Wrong product: We sent you a code for a different product than what you ordered, and you have not redeemed it.
We may ask for a screenshot or error message so we can verify the code's status against our fulfilment records. Verification exists to confirm what happened to the code - once the issue is confirmed, a replacement or refund follows under this policy; it is not a discretionary loophole to decline valid claims.
2. When Refunds Are Not Available
Refunds are not available when:
- The redemption code is valid and works without any problem.
- You have already successfully redeemed the code.
- You simply changed your mind or no longer want the cape.
- The issue is due to your device, game version, account, or platform (e.g. wrong Minecraft account or region).
- You provided incorrect information (e.g. wrong email) and did not receive the code as a result.
3. How to Request a Refund or Replacement
Report the issue within 14 days of delivery (for a post-redemption revocation, within 14 days of the cape being removed). If you believe you qualify under section 1, contact us with:
- Your order ID or email used for the purchase.
- A clear description of the issue (e.g. "Code says already redeemed" or "Code invalid").
- Any relevant screenshot or error message.
Contact us at [email protected] or via our Discord. We will respond, verify the code's status, and once confirmed provide a replacement code or refund according to this policy.
4. Refund Method and Timing
Approved refunds will be issued to the original payment method where possible. Processing may take several business days depending on your bank or payment provider. For digital purchases, we may offer a replacement code instead of a refund when we can verify the issue.
5. Changes
We may update this Refund Policy from time to time. The version on this page is current. By purchasing from MC Capers, you agree to this policy.
6. Contact
Questions about refunds? Email [email protected] or reach us on Discord.